kejuqq Platform Privacy Notice

This page describes what we collect when you use kejuqq and how we keep that data protected. Our approach to your personal information reflects our commitment to transparency and compliance with applicable Indonesian data-protection principles. We do not sell your data to third parties, and we limit our collection to what is necessary to operate our sportsbook, live-dealer, and slot-game services.

When you open an account on kejuqq, create a balance, place a bet on Liga 1 or Piala AFF fixtures, join a slot tournament, or request a withdrawal via DANA, e-wallet, mobile banking, or your bank, you share certain information with us. This policy explains what happens to that information, who can access it, and your rights regarding it. Our servers operate within standard data-center infrastructure, which may be located outside Indonesia; we describe this arrangement below.

If you have questions about how we handle your data, contact our support team via email or in-app messaging during business hours. We respond to data-access and deletion requests within a reasonable timeframe, subject to our legal and operational obligations.

What We Collect on kejuqq

We collect information in several categories. First, account registration: your email address, phone number, full name, date of birth, and a password you create. We require this to verify your identity and prevent fraud. Second, identity verification: when you request a large withdrawal or to comply with anti-money-laundering regulations, we may ask for a copy of your national ID card and proof of address (such as a utility bill or bank statement). Third, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, date, and your chosen payment method—but we do not store your full card number or banking credentials.

Fourth, activity logs: we record your login times, IP address, device type (mobile, desktop, tablet), and which games or markets you access. We log bets you place on football matches, slot tournaments, live-dealer tables, or esports markets, including the bet amount, odds, and outcome. We do not log your keystroke data or monitor your cursor movements. Fifth, communications: if you contact our support team, we keep copies of your emails, in-app messages, and any documents you attach (such as screenshots of a transaction issue or a disputed withdrawal).

How We Use Your Data on kejuqq

We use your email and phone to communicate account updates, withdrawal confirmations, and support responses. We use your name and date of birth to verify your identity and prevent account takeover. We use your payment information to process deposits and withdrawals, reconcile transactions, and detect fraudulent deposits or unauthorized account access. We use your activity logs to detect patterns of abuse (such as collusion between accounts), investigate disputed bets or missing funds, and improve our platform's performance and stability.

We use your ID and address documents solely for identity verification; we do not share these with marketing partners or third-party advertisers. We may retain them for up to seven years if required by applicable regulations, then delete them securely. We use your communications with support staff to resolve your issue, train our team, and identify recurring technical problems (such as a persistent connection issue during Idul Fitri holidays or a payment timeout during peak Liga 1 trading hours).

Third-Party Data Processors

We work with specialized processors to operate our platform. Our payment processor handles deposits and withdrawals; this company may be located outside Indonesia and may retain transaction data according to their own retention schedule and local law. Our hosting provider stores our servers, databases, and backup data; this provider is bound by contract to use your data only for technical operations. Our anti-fraud provider analyzes login patterns and transaction history to detect unauthorized access; this analysis is automated and does not involve manual review of your bet history or personal messages.

We do not share your personal data with sports betting syndicates, gambling-research organizations, or marketing firms. We do not sell your name, email, or phone number. We may disclose your data if required by a court order, a government agency, or applicable law in the jurisdiction where we operate. We will notify you of such requests where legally permitted.

Your Rights and Choices

You have the right to access, correct, or delete your personal data. If you wish to retrieve a copy of all data we hold about you—your account details, transaction history, communications—contact our support team. We will provide this within a reasonable timeframe. If you notice an error in your profile (such as a misspelled name or incorrect birth date), you may update it yourself via your account settings or request that we correct it.

You have the right to delete your account and associated data, subject to legal and operational constraints. If you close your account, we retain transaction records for seven years to comply with anti-money-laundering obligations and resolve any future disputes. We do not retain your password, your payment methods, or your communications after account closure, except where required by law. You may also opt out of non-essential communications (such as promotional emails about slot tournaments or new football markets) by adjusting your notification settings in your account.

Cookies and Tracking

We use cookies to remember your login session, keep you logged in across browser tabs, and track which games you have viewed. These are functional cookies necessary for our platform to work. We do not use cookies to build a profile of your browsing habits outside kejuqq, and we do not sell cookie data to advertisers. Some cookies expire when you close your browser; others persist for up to one year to allow faster login on your next visit.

If your browser does not accept cookies, you can still access kejuqq, but you will need to log in each time and may experience slower performance. We also use a small pixel tracker to measure how many visitors arrive from search results or email links; this pixel does not identify individuals, only aggregate visit counts.

Data Security and Retention

We encrypt all data in transit using TLS (SSL) protocols. Sensitive fields such as passwords, national ID numbers, and payment tokens are encrypted at rest using AES-256 encryption. We do not store your full bank account number or full payment-card number; we store only a tokenized reference. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We do not guarantee absolute security—no system is immune to breach—but we commit to industry-standard practices.

We retain account data for the duration of your membership and up to seven years after account closure to meet regulatory requirements and resolve disputes. We retain transaction logs (bets, deposits, withdrawals) for at least five years. We delete promotional emails and non-critical communications after one year. We delete temporary session cookies after you log out. If you request deletion, we mark your account as closed but retain anonymized transaction records to prevent fraud.

Contact and Changes

If you have questions about our privacy practices, contact our support team via email or in-app message. We respond during business hours, typically within one working day. We may update this privacy notice from time to time to reflect changes in our platform, new features, or shifts in applicable law. We will notify you of material changes by email or via a prominent notice on kejuqq. Continued use of our platform after such notice constitutes your acceptance of the updated policy. This notice was last updated in the current calendar year and governs all data collected on or after its publication date. Our service is available only where local law permits; you are responsible for verifying that your use of kejuqq complies with the laws of your jurisdiction.